Terms of Service

1. Welcome and General Terms

At MyDisct Solver, we are committed to supporting a free and open internet ecosystem that empowers innovation, accessibility, and ethical use of technology. Our services provide developers, researchers, businesses, and individuals with advanced AI-powered visual recognition tools designed to enhance automation in legitimate applications, such as web accessibility improvements, AI model training for research purposes, and streamlined data collection for analytical needs. By accessing or using our platform, you expressly accept these Terms of Service ("Terms"), and a legally binding agreement is formed between you (the "User" or "you") and MyDisct Solver (the "Company," "we," "us," or "our"). This agreement is effective as of the date you first access our services and is governed by the laws of the jurisdiction where MyDisct Solver is incorporated, without regard to its conflict of law principles. If you are entering these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the full authority to bind such entity to these Terms, in which case "you" and "your" will refer to that entity.

We firmly believe that advanced technologies like artificial intelligence should be accessible to all who seek to use them responsibly. To this end, we have structured our services to be as flexible and user-friendly as possible, allowing you to integrate our API into your applications, extend our capabilities to your end-users, resell our services in commercial contexts, or even incorporate them into innovative projects that advance the open web. Your success directly contributes to our mission, and we intentionally avoid imposing burdensome restrictions that could stifle creativity or growth. This approach includes providing open-source compatible integrations where feasible, detailed developer guides, and community forums for collaboration. However, this freedom is balanced with a strong emphasis on legal compliance and ethical responsibility. We do not support or enable any activities that could be construed as bypassing security measures for illicit purposes; instead, we position our services as an accessibility enhancement tool that aids in navigating the web in a manner consistent with platform terms and legal frameworks.

These Terms apply uniformly to all users of the MyDisct Solver platform, regardless of whether you are an individual hobbyist developer experimenting with AI, a startup building scalable applications, a large enterprise seeking robust automation solutions, an academic researcher conducting studies on machine learning, or any other category of user. Upon commencing use of our platform (whether by creating an account, making an API call, or otherwise interacting with our services) we presume that you have thoroughly read, fully understood, and unconditionally accepted these Terms in their entirety. If any provision herein is unclear or requires clarification, we strongly advise seeking independent legal advice prior to proceeding. These Terms constitute the complete and exclusive understanding between you and MyDisct Solver concerning your use of our services, superseding all prior or contemporaneous agreements, representations, warranties, or understandings, whether oral, written, or implied. In the event of any ambiguity, inconsistency, or dispute in interpretation, the version that most aligns with our core values of promoting an ethical, accessible, and open internet shall prevail, subject to applicable law.

2. About Our Services

MyDisct Solver is a cutting-edge platform specializing in AI-driven visual recognition and captcha resolution services, aimed at facilitating legitimate automation tasks for developers, businesses, and researchers. Our technology leverages sophisticated artificial intelligence to provide reliable, efficient solutions for overcoming visual verification challenges in a manner that supports web accessibility, AI training datasets compilation, and other lawful applications. Via our intuitive RESTful API, users can seamlessly resolve various captcha systems (including but not limited to reCAPTCHA, hCaptcha, FunCAPTCHA, and emerging variants) integrating these capabilities directly into their software ecosystems. This API is designed with developer-friendly features such as comprehensive error handling, detailed response metadata, support for multiple programming languages through SDKs, and extensible endpoints that accommodate both real-time and batch processing. We emphasize that our services are not intended as a direct bypass mechanism but rather as an accessibility service that aids in making the web more inclusive, particularly for automated tools used in ethical AI development, data aggregation for research, and compliance testing.

To deliver unparalleled performance and reliability, our platform is built upon a globally distributed server infrastructure, featuring redundant data centers in key regions worldwide to minimize latency and ensure high availability. Our systems undergo continuous monitoring using advanced tools that track key performance indicators like response times, success rates, and system health in real-time. In the event of any anomalies, our dedicated rapid response teams (comprised of experienced engineers) are alerted immediately to investigate and resolve issues promptly. We proactively announce all scheduled maintenance windows via email notifications, our status dashboard, and in-app alerts, typically providing at least 48 hours' notice to allow users to plan accordingly. Our overarching objective is to maintain seamless continuity for your operations, with a commitment to achieving 99.99% uptime as outlined in our Service Level Agreement (SLA). Should downtime occur, we offer service credits proportional to the impact, calculated based on your usage tier and the duration of the interruption.

We are dedicated to the ongoing enhancement of our service quality and efficacy. This involves regular updates to our AI models through iterative training on diverse, ethically sourced datasets, as well as the addition of support for new captcha types as they emerge in the industry. Nevertheless, it is important to acknowledge that factors such as captcha complexity (e.g., adaptive challenges incorporating machine learning countermeasures), fluctuating server loads during peak usage periods, network congestion, or external dependencies can influence response times and success rates. We mitigate these through optimizations like dynamic load balancing, AI model fine-tuning, and predictive scaling, but inherent technological limitations may occasionally result in variability. For example, standard captchas might resolve in under 3 seconds with 98% accuracy, while more intricate ones could take up to 45 seconds with rates dipping to 85% in edge cases. Users can access granular analytics in their dashboard to monitor these metrics, enabling data-driven adjustments to their integrations. Furthermore, our research and development efforts include collaborations with academic institutions and AI ethics boards to ensure our advancements align with principles of fairness, transparency, and societal benefit, reinforcing our stance as a proponent of responsible AI in an open web context.

3. Account Creation and Usage

Establishing an account with MyDisct Solver is a straightforward process designed for quick onboarding, allowing you to commence utilizing our services typically within minutes of registration. Eligibility requires that you be at least 18 years of age or possess verifiable legal guardian consent if under that threshold, in compliance with international child protection standards. During the signup phase, we require the provision of accurate, complete, and up-to-date information (including but not limited to your full name, valid email address, and any necessary verification details) as this data is crucial for maintaining account security, facilitating personalized service delivery, and ensuring regulatory compliance. The registration workflow incorporates email verification and optional multi-factor authentication setup to safeguard against unauthorized access from the outset. Upon successful completion, you will receive immediate access to your personalized dashboard, where you can generate API keys, configure preferences, and explore our documentation.

The responsibility for securing your account rests solely with you, and we cannot be held liable for breaches resulting from negligence on your part. This entails selecting robust passwords (recommended: at least 16 characters incorporating uppercase, lowercase, numbers, and special symbols), storing API keys in encrypted vaults or secure environments, refraining from sharing credentials with any third parties, and conducting periodic reviews and updates to your security settings. In the unfortunate event of detecting or suspecting unauthorized activity (such as unfamiliar login attempts, anomalous API usage patterns, or changes to account details) you must notify us without delay via our support channels. You bear full accountability for all actions, transactions, and liabilities incurred through your account, whether authorized by you or not, underscoring the importance of proactive security measures like enabling 2FA, monitoring login histories (available in your dashboard), and using dedicated API keys for different projects to limit potential damage scopes.

Our accounts are for personal use and are not transferable to others. However, you can create multiple user accounts for your company or team and organize your API keys for different projects. Instead of sharing your account with others, we recommend creating separate accounts for each user, so security and traceability are better ensured. For team management, we offer sub-accounts or team features in enterprise plans, allowing administrators to assign roles (e.g., viewer, editor, admin) and track individual usage. This setup ensures audit trails for compliance purposes, such as logging API calls by user, and facilitates easier revocation of access if team members change.

In some cases, we may need to suspend or close accounts. These situations are generally limited to illegal activities, fraud attempts, serious violations of terms of service, or situations that compromise account security. If we think there is a problem with your account, we first try to contact you and give you the opportunity to resolve the situation. Our goal is not to block our users, but to provide a safe and fair service. Suspension is typically temporary, lasting until the issue is resolved, and we provide clear reasons and steps for reinstatement via email. Permanent closures are rare and subject to internal review; affected users can appeal within 30 days by providing evidence or explanations to our compliance team.

4. Usage Policy and Freedoms

At MyDisct Solver, we support a free and open internet ecosystem. Therefore, we try to give you maximum freedom when using our services. You can use our API in any project you want, serve your own customers, resell for commercial purposes, and even develop competitive products. Your success is important to us and we don't want to hinder you with unnecessary restrictions. This freedom includes using our services for web scraping (where legally permitted), AI training data collection, automation tools, and more, as long as they align with ethical standards and do not violate third-party terms. We do not impose usage caps on the types of applications beyond what's specified in our limits, encouraging creative and diverse implementations.

Our only expectation when using our services is that you act in accordance with laws and respect ethical rules. You cannot use our services for clearly illegal activities such as fraud, identity theft, money laundering, or terrorist financing. Additionally, harmful activities such as harming others, harassment, sending spam, or distributing malware are also unacceptable. Beyond that, we are quite flexible about how you use our services. To clarify, "illegal activities" include but are not limited to violating international sanctions, engaging in cybercrimes like phishing or unauthorized access, or facilitating human trafficking. Ethical rules encompass avoiding uses that promote hate speech, discrimination, or exploitation. We monitor for such violations through automated systems and manual reviews, but rely primarily on user reports and self-regulation.

Overloading our systems or systematically trying to bypass our security measures can also cause problems. As long as you stay within reasonable usage limits, we support all legitimate uses, including high-volume usage. If you are planning very high-volume usage, contact us and we can offer you custom solutions. Overloading might manifest as excessive concurrent requests leading to denial-of-service-like effects on our infrastructure. Security bypass attempts include exploiting vulnerabilities, using automated tools to probe endpoints, or attempting to reverse-engineer our AI models. For high-volume users, we provide dedicated instances, priority queuing, or volume-based pricing to ensure scalability without impacting other users.

We expect you to respect copyrights and intellectual property rights. Using others' content without permission or processing personal data without appropriate permissions can cause problems. However, beyond that, we trust you on how to use our services and respect your freedom. This means obtaining necessary consents for data processing under regulations like GDPR or CCPA, and not using our services to infringe on patents, trademarks, or copyrights. We may require proof of compliance for certain high-risk uses, but generally, we do not preemptively audit user activities unless flagged.

If we detect illegal or harmful activity, we may suspend or close your account and cooperate with authorities if necessary. However, such situations are exceptional and most of our users continue to use our services without any problems. Our goal is not to block you, but to provide a safe and fair service. Detection methods include anomaly detection in usage patterns, user reports, and partnerships with law enforcement when subpoenaed. Cooperation with authorities is limited to legal requirements, and we notify users of such requests where permitted by law. Post-suspension, we retain evidence for legal purposes but aim to resolve disputes amicably.

5. Payment and Billing

MyDisct Solver offers a fair pricing model that works on a pay-as-you-go principle. You load balance into your account in advance and the set fee for each successful API call is automatically deducted from your balance. With this system, you can see exactly how much you spend and easily control your budget. There are no hidden fees, additional costs, or unexpected bills, everything is transparent and predetermined. Pricing is tiered based on volume, with discounts for higher usage, and detailed breakdowns available in your dashboard, including per-captcha-type costs (e.g., lower for simple reCAPTCHA vs. higher for advanced FunCAPTCHA).

We offer you flexibility in payment methods. We accept various secure payment methods such as credit card, debit card, PayPal, cryptocurrency, and bank transfer. All your payment transactions are protected by industry-standard security protocols and your financial information is stored securely. Our payment providers are PCI DSS compliant and meet the highest security standards. For cryptocurrencies, we support major ones like Bitcoin, Ethereum, and USDT, with conversions handled at real-time market rates minus a small fee. Bank transfers are ideal for large deposits, with processing times of 1 to 3 business days, and we provide invoice templates for corporate accounting.

You can easily track your account balance through the dashboard, view your transaction history, and receive low balance alerts. When your balance reaches zero, our services are automatically suspended, but they become active again immediately when you load new balance. For uninterrupted service, we recommend that you regularly check your balance and load when necessary. Alerts can be customized via email, SMS, or webhook integrations, with thresholds set by the user (e.g., notify at $10 remaining). Transaction history includes filters by date, type, and amount, with export options to CSV or PDF for tax purposes.

Our refund policy is fair and transparent. If you couldn't receive service due to technical problems or if there was a malfunction in our system, we provide a full refund. You can request a refund of your unused balance at any time. Refund processes are usually completed within 5 to 10 business days. If you experience any problems with billing, our support team is ready to help you and we try to resolve issues quickly. Refunds for service failures are credited automatically upon verification, while unused balance refunds deduct any applicable processing fees (e.g., 3% for credit cards). Disputes are handled through our support system, with escalation to arbitration if unresolved, and we maintain records for up to 7 years for compliance.

6. API Usage and Limits

We apply some usage limits to provide fair and balanced service to all our users. Currently, there is a limit of 1,000 API requests per minute for each account. This limit is quite sufficient for most usage scenarios and it is unlikely that you will reach this limit in normal use. Limits are calculated over a 60-second sliding window and reasonable sudden loads are allowed. The limit applies per API key, allowing distribution across multiple keys for higher effective throughput. We also enforce daily and monthly soft caps to prevent abuse, which can be lifted for verified users.

Our API responses include rate limit information in the headers, so you can track your remaining request quota and when the limit will reset in your application. If you reach the limit, the API returns a 429 HTTP status code along with information indicating how long you need to wait. We recommend implementing appropriate error handling and retry logic in your application. Headers include 'X-RateLimit-Remaining', 'X-RateLimit-Reset', and 'Retry-After' for precise control. Best practices for handling include exponential backoff retries (e.g., wait 1s, then 2s, etc.) and queuing mechanisms to smooth out bursts.

If you need higher limits, contact us. We offer special solutions for enterprise customers and high-volume usage. We can help you optimize your API usage, enable load distribution across multiple accounts, or define custom limits for you. Our goal is to facilitate your business and provide solutions that suit your needs. Enterprise solutions may include dedicated IP addresses, custom SLAs with guaranteed throughput (e.g., 10,000 RPM), and performance tuning consultations. Optimization tips are provided in our docs, such as using batch endpoints to solve multiple captchas in one call, reducing overhead.

We have some recommendations to make your API usage efficient. Perform batch operations when possible, avoid unnecessary calls, cache results, and use smart retry strategies. This way, you stay within limits and get a faster and more efficient integration. You can find detailed information and examples on this topic in our documentation. Additional tips include monitoring your own usage patterns with tools like Prometheus, implementing client-side caching for repeated captchas, and using webhooks for asynchronous results to minimize polling. Our documentation includes code snippets in multiple languages demonstrating these techniques, along with troubleshooting guides for common integration issues.

7. Intellectual Property and Licensing

The MyDisct Solver platform, our artificial intelligence algorithms, machine learning models, and all software infrastructure are our intellectual property. The rights to our platform name, logo, documentation, and all content belong to us. However, this does not restrict your freedom to use our services. We give you a broad license to use our services as long as you comply with these terms. Our IP includes trade secrets in our model architectures, proprietary datasets, and unique solving algorithms, protected under copyright, patent, and trademark laws where applicable. You may not claim ownership or derive works that infringe on these without permission.

Under this license, you can integrate our API into your own applications, serve your customers, use it in your commercial projects, and even resell our services. You can use our documentation, benefit from our technical resources, and access our support services. Our goal is to ensure your success and reach our technology to as wide an audience as possible. The license is non-exclusive, worldwide, royalty-free, and revocable only upon violation of terms. Reselling allows white-labeling with your branding, but you must disclose our role if legally required. We provide marketing materials and co-branding options for partners.

Of course, there are some reasonable restrictions. You cannot copy our software by reverse engineering, attempt to access our source code, or completely replicate our systems. However, beyond that, you are quite free about how to use our services. We even allow you to develop products that compete with us, because we believe that competition encourages innovation. Restrictions also prohibit decompiling, disassembling, or using our services to train competing models without anonymization. Competitive development is permitted as long as it doesn't involve direct copying; we view it as healthy for the industry.

The rights to the data you send while using our services belong to you. We only have a limited license to process, analyze, and temporarily store this data. We may use your data anonymously to improve our AI models, but your personal data is always protected and your privacy is respected. We may access your data for technical support purposes, but this access is only used to solve problems. Data ownership means you retain all copyrights and can request deletion at any time. Our limited license is non-transferable and expires upon processing completion. Anonymization involves stripping identifiers and aggregating data, ensuring no re-identification is possible, in line with privacy standards.

8. Data Privacy and Security

The security of your data is extremely important to us and we take care to apply the highest standards in this regard. All our data communications are protected with TLS 1.3 encryption and your sensitive data is stored encrypted with AES-256 standard. Access to our systems is protected with multi-factor authentication and role-based access controls. We ensure our network security with advanced firewalls, intrusion detection systems, and DDoS protection. Regular security audits by third-party firms, vulnerability scanning, and compliance with standards like ISO 27001 and SOC 2 Type II demonstrate our commitment. Employee access is logged and minimal, with mandatory training on data handling.

We need to collect and process some data to provide our services. These include your account information, API usage data, technical information, support communications, and payment information. However, we only collect necessary data and use this data only to provide services, improve the system, and fulfill our legal obligations. We never share or sell your data with third parties. Account information includes email and preferences; usage data covers request metadata (e.g., IP, timestamp) but not captcha content unless for debugging. Processing is based on consent or legitimate interest, with opt-outs available for non-essential uses like analytics.

Our data retention policies are responsible and transparent. For active accounts, we keep your data throughout the service delivery. API logs and usage data are kept for 90 days for support and debugging purposes. Financial records may be kept longer due to tax and accounting laws. When you close your account, your personal data is permanently deleted within 30 days. You can request a copy of your data in machine-readable format at any time. Retention periods are minimized: personal data deleted post-closure, logs anonymized after 90 days. Deletion uses secure methods like overwriting, and we provide certificates upon request. Data exports are in JSON or CSV, fulfilling portability rights.

Your data may be transferred internationally to provide global service, but these transfers are always carried out with appropriate security measures and legal mechanisms. You have comprehensive rights over your data: you can request access to your data, request correction, request deletion, exercise your right to portability, and object to processing in certain cases. For more detailed information about our data privacy practices, you can review our Privacy Policy. Transfers use EU Standard Contractual Clauses or equivalent for non-adequate countries. Rights are exercisable via dashboard tools or [email protected], with responses within 30 days (extendable to 60 for complex requests). Our DPO oversees compliance, and breaches are reported to authorities within 72 hours if required.

9. Liability Limitations

We provide our services "as is" and "as available". We cannot guarantee uninterrupted or error-free service, because sometimes unexpected problems may arise due to the nature of technology. Response times and success rates may vary depending on various factors and the performance of third-party systems may affect our services. We also cannot guarantee compatibility with future versions or updates, but we do our best to maintain backward compatibility. This disclaimer means no warranties, express or implied, including merchantability or fitness for a particular purpose. Factors affecting service include internet connectivity, captcha provider changes, or force majeure events like natural disasters.

Our legal liability limits are determined within the framework of applicable laws. We are only responsible for direct damages, not for indirect, incidental, or consequential damages. Our total liability cannot exceed the total amount you paid for our services in the 12 months prior to the date of the claim. We are not responsible for damages arising from loss of profit, data loss, business interruption, or third-party actions. Direct damages are limited to verifiable costs directly caused by our gross negligence or willful misconduct. Exclusions apply even if advised of possibility, but do not limit liability for death, injury, or fraud where prohibited by law.

If you use our services in violation of these terms, the content you send, violate laws, or violate the intellectual property rights of third parties, you agree to indemnify and protect MyDisct Solver against all claims, damages, and expenses that may arise. These liability limitations are fundamental elements of our agreement and reflect the risk distribution between the parties. Indemnification covers legal fees, settlements, and judgments, requiring prompt notification and cooperation. You must defend us at your expense, with us retaining control over defense if desired. This clause survives termination and ensures balanced risk allocation given our pricing model.

10. Account Closure and Suspension

You can close your account at any time. To do this, you can use the account deletion option in your dashboard or notify our support team in writing. The account closure process takes effect immediately and your unused balance is refunded to you according to our refund policy. Your personal data is deleted or anonymized in accordance with our data retention policies. Closure revokes all API access instantly, with confirmation emailed. Refunds process to original method, minus fees, within 5 to 10 days. Data deletion includes backups, ensuring no recovery possible after 30 days.

In some cases, we may need to suspend or close your account. These situations are generally limited to serious violations of terms of service, illegal activities, payment problems, security threats, legal obligations, or actions that threaten service integrity. When we need to close your account, we notify you by email, disable your API access, process pending refunds, and delete or anonymize your data in accordance with laws. Suspension is reversible upon remedy (e.g., settling overdue payments), while closure is final unless appealed successfully. Notifications include detailed reasons, evidence where appropriate, and appeal instructions.

When the account is closed, all licenses granted under these terms expire and you must immediately stop using our services. Access to your account data may be restricted or removed. Some obligations such as payment, indemnification, and liability continue even after the account is closed. Closed accounts can be reactivated under certain conditions, for which you can apply in writing and explain the situation. Post-closure, you must destroy any cached data or materials. Surviving obligations include confidentiality and dispute resolution. Reactivation requires review, possibly with conditions like probationary periods or enhanced monitoring.

10.1 Detailed Suspension Procedures

Suspensions are tiered: Level 1 (warning with 24-hour pause for minor issues), Level 2 (7-day hold for moderate violations), Level 3 (indefinite until resolved). Notifications detail infractions, impacts, and steps for reinstatement, with support assistance offered. For example, a Level 1 suspension might occur for accidental over-limit usage, allowing quick resolution through limit adjustments or usage optimization advice from our team.

10.2 Appeal and Reinstatement Process

Appeals require written submissions with evidence; reviews by impartial panels conclude within 14 days. Successful appeals restore access with possible probation; unsuccessful ones allow one re-appeal. The panel consists of compliance, legal, and technical experts to ensure fair evaluation, and decisions are documented and provided to the user for transparency.

10.3 Effects on Data and Refunds

During suspension, data remains intact but inaccessible; post-closure, deletion follows retention policies. Refunds exclude disputed amounts, with holds for investigations. For instance, if a suspension is due to payment issues, resolving it promptly can lead to immediate reinstatement without data loss, and any held refunds are released upon verification.

11. Changes to Terms

As MyDisct Solver, we reserve the right to update these terms of service from time to time. These changes may be made for business needs, legal requirements, security improvements, new features, or compliance with industry standards. When we make significant changes, we publish the updated terms on our website, notify registered users by email, and announce at least 30 days in advance for important changes. Changes are tracked via version history, with diffs highlighted for transparency. Significant changes include those affecting rights, fees, or liabilities; minor ones like clarifications do not require advance notice.

Continuing to use our services after the changes take effect means that you accept the updated terms. Explicit consent may be requested for major changes. If you do not agree with the changes, you have the right to close your account. You can also see in-app notifications when you log in to your dashboard and access previous versions from our archives for reference. Consent for major changes might involve a checkbox or email confirmation. Non-acceptance allows graceful exit with refunds for unused balances. Archives are available for 5 years, aiding legal reviews.

Existing users may be evaluated under previous terms in some cases. Enterprise customers may have separate contract terms and a reasonable transition period is granted for major changes. We continue to provide support for deprecated features as much as possible. If any change is found invalid, only that provision is affected and all other provisions remain fully in effect. Grandfathering applies to conflicting changes, with opt-in for new terms. Transition periods are at least 60 days for enterprises. Severability ensures the agreement's enforceability, with invalid provisions reformed to closest legal intent.

12. Compliance with Laws and Export Controls

As a user of MyDisct Solver, you are required to comply fully with all applicable local, national, and international laws, regulations, and standards that govern your use of our services. This includes, but is not limited to, data protection laws such as the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, and similar frameworks elsewhere, as well as consumer protection laws, anti-discrimination statutes, and anti-corruption measures like the U.S. Foreign Corrupt Practices Act (FCPA) or the UK Bribery Act. Our platform is designed exclusively for legitimate, ethical applications that support the open web and AI development, such as assisting in accessibility for users with disabilities, compiling datasets for non-commercial research, or automating compliance testing in regulated industries. You must ensure that your integration and usage do not facilitate any form of illegal activity, and we provide compliance checklists and resources in our documentation to help you navigate these requirements effectively.

Export controls and trade sanctions are particularly critical areas of compliance. Our services may be subject to export control laws, including those administered by the U.S. Department of Commerce's Bureau of Industry and Security (BIS) under the Export Administration Regulations (EAR), or equivalent bodies in other jurisdictions. You agree not to use, export, re-export, or transfer our services, technology, or any related data to any country, entity, or individual prohibited under these laws, such as embargoed nations (e.g., Cuba, Iran, North Korea, Syria, or certain regions of Ukraine), or parties listed on denied persons lists, entity lists, or specially designated nationals lists. We implement automated screening processes during account creation and ongoing usage to detect and prevent access from restricted locations or entities, which may involve IP geolocation checks, user-provided information verification, and periodic reviews. If a potential violation is identified, we may suspend access pending investigation and cooperate with authorities as required.

Violations of compliance obligations can result in immediate and severe consequences, including account suspension, termination, forfeiture of balances, and referral to relevant regulatory or law enforcement agencies. We monitor for compliance through a combination of automated tools (e.g., pattern recognition for suspicious usage), user reports, and third-party audits, but ultimately, you are responsible for ensuring your activities align with all pertinent laws. To support your compliance efforts, we offer tools such as export control classification numbers (ECCNs) for our technology upon request, detailed logging for audit purposes, and guidance on best practices for international data transfers. If you operate in a highly regulated sector (e.g., finance, healthcare), we recommend consulting with legal experts to confirm compatibility, and we can provide custom compliance certifications for enterprise clients.

13. Service Level Agreements and Uptime

MyDisct Solver commits to delivering high-reliability services through our Service Level Agreement (SLA), which guarantees a minimum of 99.99% monthly uptime for our core API endpoints and infrastructure, excluding periods of scheduled maintenance or events beyond our reasonable control. Uptime is calculated as the percentage of time our services are operational and responsive during a calendar month, measured from multiple global monitoring points to account for regional variations. Scheduled maintenance is limited to non-peak hours (typically weekends or late nights UTC), announced at least 72 hours in advance via email, dashboard notifications, and our public status page, and kept to under 4 hours per month to minimize disruption. In the rare event of unscheduled downtime, our incident response protocol activates within minutes, involving on-call engineers to diagnose, mitigate, and communicate status updates transparently.

Performance benchmarks under our SLA include average response times of less than 5 seconds for standard captcha resolutions, success rates exceeding 95% across supported types, and throughput capabilities scaled to your usage tier. We monitor these metrics continuously using tools like New Relic or Datadog, providing users with real-time dashboards to view personalized performance data, historical trends, and alerts for deviations. If SLA thresholds are not met (for example, if uptime falls below 99.99% due to our fault) we automatically issue service credits equivalent to a percentage of your monthly spend (e.g., 10% credit for 99.9 to 99.99% uptime, escalating to 100% for under 99%). Credits are applied to your balance within the next billing cycle and can be used for future services, ensuring accountability and alignment with your business needs.

For enterprise and high-volume customers, we offer enhanced SLAs with customizable terms, such as guaranteed 99.999% uptime, priority incident resolution within 15 minutes, dedicated support channels, and financial penalties for breaches beyond credits (e.g., liquidated damages clauses). These premium agreements may include proactive performance reviews, custom monitoring setups, and joint planning sessions to optimize integrations. Regardless of tier, all users benefit from our robust infrastructure, featuring geo-redundant servers, automatic failover, and AI-driven predictive maintenance to preempt issues. If you experience performance below expectations, report it via support for investigation, and we'll work collaboratively to resolve and prevent recurrences, underscoring our commitment to reliable, ethical AI services.

14. AI Ethics and Responsible Use

At MyDisct Solver, we are deeply committed to upholding the highest standards of AI ethics, guided by principles of fairness, transparency, accountability, and societal benefit as outlined in frameworks like the OECD AI Principles, the EU AI Act, and the UNESCO Recommendation on the Ethics of AI. Our AI models undergo rigorous bias audits during development and deployment, using diverse datasets to minimize disparities based on race, gender, ethnicity, or other protected characteristics, and we publish summarized audit reports annually for transparency. Users are expected to align their applications with these ethics, ensuring that our services are employed in ways that promote positive outcomes, such as enhancing web accessibility for underrepresented groups, supporting open-source AI research, or automating ethical data collection for environmental monitoring, while avoiding any uses that could cause harm, perpetuate biases, or spread misinformation.

Responsible use mandates that you conduct your own ethical assessments for high-impact applications, such as those involving personal data processing or decision-making systems, and implement safeguards like human oversight loops or bias mitigation techniques. Prohibited uses include surveillance without consent, discriminatory profiling, deepfake generation for deception, or any activity that undermines human rights. We provide ethics guidelines in our documentation, including checklists for risk assessment, examples of ethical integrations (e.g., using our API for inclusive e-learning tools), and resources for AI governance. For enterprise users, we offer ethics consultations to review proposed uses, ensuring alignment with both our policies and broader societal norms.

Breaches of AI ethics policies are treated seriously, with detection through usage monitoring, user reports, and periodic reviews; responses range from educational warnings to account restrictions or terminations for egregious violations. We collaborate with independent ethics boards and academic partners for oversight, contributing to industry standards through participation in forums like the Partnership on AI. By fostering responsible AI, we aim to build trust and drive innovation that benefits all, encouraging users to share their ethical success stories to inspire the community and reinforce our shared commitment to an open, equitable web.

15. Force Majeure, Severability, and Miscellaneous

Neither MyDisct Solver nor you shall be held liable for any delay, failure, or inability to perform obligations under these Terms resulting from events beyond reasonable control, commonly referred to as force majeure events. These include, but are not limited to, natural disasters (e.g., earthquakes, floods, hurricanes), acts of war or terrorism, pandemics or epidemics, governmental actions or embargoes, widespread internet outages, power failures, or labor disputes. Upon occurrence of such an event, the affected party must notify the other promptly via email or dashboard, providing details of the event, its anticipated duration, and steps being taken to mitigate impacts. Obligations are suspended for the duration of the event, resuming as soon as practicable thereafter, with extensions granted for any performance deadlines. If the force majeure persists beyond 60 days, either party may terminate the agreement without liability, subject to settling any outstanding payments or refunds.

In the event that any provision of these Terms is deemed invalid, illegal, or unenforceable by a court or competent authority, such provision shall be severed or modified to the minimum extent necessary to render it valid, while preserving the original intent as closely as possible. The remaining provisions shall continue in full force and effect, ensuring the overall agreement remains intact. This severability clause applies universally, and no invalidity in one jurisdiction affects enforceability elsewhere. We may propose amendments to cure any severability issues, which you can accept or reject per our changes process.

Miscellaneous provisions include: No waiver of any term shall be effective unless in writing and signed by the waiving party, and failure to enforce a right does not constitute waiver. These Terms represent the entire agreement between us, superseding prior understandings. Notices shall be delivered via email to your registered address or our support email, deemed received upon transmission unless bounced. Assignments require prior written consent, except for us in cases of mergers, acquisitions, or corporate reorganizations. There are no third-party beneficiaries to these Terms. Headings are for convenience only and do not affect interpretation. Electronic signatures and counterparts are valid as originals.

16. Contact and Support

We strive to deliver prompt, comprehensive responses to all inquiries. Standard turnaround is within 2 to 4 hours during business hours, though complex technical matters may require up to 24 hours for thorough investigation and testing. Utilizing the dashboard ticketing system ensures priority routing to the appropriate experts (e.g., engineering for API bugs, compliance for legal queries) and includes tracking for status updates.

Beyond direct support, our extensive resources include a detailed API reference with interactive examples, a knowledge base covering FAQs on integration, troubleshooting, and best practices, developer forums for community discussions, and video tutorials on advanced topics. For real-time service monitoring, our public status page provides uptime metrics, incident histories, and subscription options for alerts via email, SMS, or webhooks.

We highly value your input as it drives our continuous improvement. Whether suggesting new features (e.g., additional captcha support), reporting usability issues, or sharing success stories, please reach out through the above channels. Our product team reviews all feedback monthly, incorporating viable ideas into our roadmap, which we share transparently via quarterly updates.