Frequently Asked Questions

To activate your license:

1. Log in to your dashboard
2. Go to the Licenses section
3. Click "Activate License"
4. Enter your license key
5. Follow the on-screen instructions

If you encounter any issues, please contact our support team.

When your license expires:

• You'll receive email notifications 7 days and 1 day before expiration
• The service will continue to work but with limited features
• You can renew your license anytime before or after expiration
• All your data and settings will be preserved

Yes, you can transfer licenses between accounts, but there are some limitations:

• Licenses can only be transferred once every 30 days
• The receiving account must be verified
• Some premium licenses may have transfer restrictions
• Contact support for assistance with license transfers

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfer (for enterprise accounts)
• Cryptocurrency (BTC, ETH, USDT) - coming soon

All payments are processed securely through encrypted connections.

Our refund policy:

• Full refund within 30 days of purchase if unused
• Partial refund (50%) within 60 days for technical issues
• No refunds after 90 days
• Refunds are processed within 5-7 business days

To request a refund, contact our support team with your order details.

Yes! We offer volume discounts:

• 5-9 licenses: 10% discount
• 10-24 licenses: 15% discount
• 25+ licenses: 20% discount
• Enterprise pricing available for 50+ licenses

Contact our sales team for custom enterprise pricing.

Our services support:

• Windows 10/11 (64-bit)
• macOS 10.15 and later
• Linux (Ubuntu 18.04+, CentOS 7+, Debian 9+)
• Android 8.0+
• iOS 12.0+

Some features may have different requirements. Check individual product pages for details.

Common performance issues and solutions:

• Check your internet connection - Slow connections affect performance
• Close unnecessary applications - Free up system resources
• Update your system - Ensure you have the latest OS updates
• Clear cache and temporary files - Improves loading times
• Check antivirus software - Some may interfere with our applications

If issues persist, contact technical support with your system specifications.

To update your application:

1. Open the application
2. Go to Settings > Updates
3. Click "Check for Updates"
4. If an update is available, click "Download and Install"
5. Restart the application after installation

You can also enable automatic updates in the settings to stay current.

To change your password:

1. Go to your Profile Settings
2. Click on "Security" tab
3. Click "Change Password"
4. Enter your current password
5. Enter your new password (minimum 8 characters)
6. Confirm the new password
7. Click "Update Password"

You'll receive a confirmation email after changing your password.

Account deletion is permanent and cannot be undone. To delete your account:

1. Contact our support team
2. Provide verification of account ownership
3. Confirm that you understand the consequences
4. Wait for processing (usually 7-14 days)

All your data will be permanently removed from our systems.

Multiple accounts are allowed but:

• Each account must have a unique email address
• Accounts cannot share licenses unless explicitly transferred
• Bulk discounts don't apply across multiple accounts
• Violations of our terms may result in account suspension

For team management, consider our enterprise solutions.