Contact Us
Get in touch with MyDisct Solver. We're here to help you with any questions about our services, technical support, privacy concerns, or general inquiries. Our dedicated team is committed to providing prompt and helpful responses.
How Can We Help You?
Whether you're a developer integrating our API, need technical assistance, have questions about privacy, or want to learn more about our services, we're here to support you. Choose the most appropriate contact method below for your specific needs.
General Support & Technical Assistance
If you have any questions about our terms of service, your account, or our services, please don't hesitate to contact us. We are happy to help you and provide detailed explanations or clarifications on any aspect of our platform, policies, or operations.
Support Request: You can open a support request through the dashboard
Use the support system in your dashboard for the fastest response, as it allows attachment of logs, screenshots, and direct escalation to specialists
Email Support: [email protected] or [email protected]
For technical support, account issues, billing inquiries, compliance questions, and general feedback; include detailed descriptions for quicker resolutions
Business Hours: Weekdays (Monday to Friday), 9 AM to 6 PM UTC
Limited support is provided on weekends for critical emergencies, with on-call teams monitoring for high-priority issues
Privacy & Data Protection
We are committed to addressing your privacy concerns and questions promptly and thoroughly. If you have any questions about our Privacy Policy, want to exercise your privacy rights, have concerns about how we handle your personal information, or need to report a privacy or security issue, please contact us through the following channels:
Data Protection Officer:
Email: [email protected]
For formal privacy rights requests, complaints, or sensitive privacy matters
General Privacy Inquiries:
Email: [email protected]
For questions about privacy settings, account data, or general privacy questions
Response Times: We aim to respond to all privacy inquiries within 48 hours for general questions and within 30 days (or as required by applicable law) for formal privacy rights requests. Complex requests may take up to 60 days with notification of the extension.
Jurisdiction: MyDisct Solver is incorporated and operates under the laws of the Republic of Turkey. All data processing activities are conducted in compliance with Turkish data protection regulations, including the Law on Protection of Personal Data (KVKK - Kişisel Verilerin Korunması Kanunu) No. 6698, as well as international standards such as GDPR, CCPA, and other applicable privacy laws where our users are located.
Response Times & Support Quality
We strive to deliver prompt, comprehensive responses to all inquiries. Standard turnaround is within 2 to 4 hours during business hours, though complex technical matters may require up to 24 hours for thorough investigation and testing. Utilizing the dashboard ticketing system ensures priority routing to the appropriate experts (e.g., engineering for API bugs, compliance for legal queries) and includes tracking for status updates.
Beyond direct support, our extensive resources include a detailed API reference with interactive examples, a knowledge base covering FAQs on integration, troubleshooting, and best practices, developer forums for community discussions, and video tutorials on advanced topics. For real-time service monitoring, our public status page provides uptime metrics, incident histories, and subscription options for alerts via email, SMS, or webhooks.
We highly value your input as it drives our continuous improvement. Whether suggesting new features (e.g., additional captcha support), reporting usability issues, or sharing success stories, please reach out through the above channels. Our product team reviews all feedback monthly, incorporating viable ideas into our roadmap, which we share transparently via quarterly updates.
Office Location & Business Information
Company Name: MyDisct Solver
Incorporation: Republic of Turkey
Business Registration: Operating under Turkish law and international standards
For business partnerships, enterprise inquiries, or media relations, please contact us through the support channels above. We welcome opportunities to collaborate with developers, researchers, and organizations that share our commitment to ethical AI and open web accessibility.